FAQ
Welcome to the Sport Simulator HQ Frequently Asked Questions (FAQ)! We’re here to help you find the answers you need about our simulators, ordering process, and more. If you have any questions that aren’t covered here, feel free to contact our customer service team.
1. What is Sport Simulator HQ?
Sport Simulator HQ is an online retailer specializing in high-quality simulators and accessories for golf, racing, pitching, and throwing machines.
2. How are your simulators manufactured?
Our products are manufactured using high-quality materials sourced from trusted suppliers. We work with experienced factories that adhere to strict quality standards to ensure you receive a top-notch product.
3. Do you offer international shipping?
No, currently we only ship to the lower 48 United States.
4. How can I place an order?
You can place an order directly through our website. Simply browse our selection, choose the simulator or accessory you want, and follow the prompts to complete your purchase.
5. What payment methods do you accept?
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- UnionPay
6. Can I modify or cancel my order after it has been placed?
We accept cancellations for a 100% refund at any point before we dispatch the order. Please contact us at support@sportsimulatorhq.com with your order number. Please note that that we do not accept cancelations on, and all sales are final for, custom or made-to-order products
7. What are the shipping costs?
A flat rate of $50 applies to all orders below $500 USD
Free shipping applies on orders of $500 USD or above
8. How long will it take to receive my simulator?
Order handling: 2-5 days
Order transit: 3-14 days
9. Do you offer installation services?
We do not offer installation services directly. However, we provide detailed assembly instructions with each simulator. If you prefer professional installation, we recommend contacting a local contractor or handyman service.
10. What is your return policy?
We accept returns within 14 days of delivery, provided the product is in its original condition and packaging. To initiate a return, please contact our customer service team for instructions. You may see our full return policy here.
11. What warranty do you offer on your simulators?
Warranty varies by brand. If a product has a warranty offering, it will be listed on the product page.
12. How do I file a warranty claim?
To file a warranty claim, please contact our customer service team with your order number and a description of the issue. We may request additional information or photos to process your claim.
13. How do I choose the right simulator for me?
Choosing the right simulator depends on your preferences and space. If you need help deciding, our customer service team can provide personalized recommendations based on your needs.
Contact
Company Name: Sport Simulator HQ
Email: support@sportsimulatorhq.com
Phone: (980) 270-1887
Customer Service Hours: Monday - Saturday, 8:00 AM - 5:00 PM EST