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Privacy policy

Last Updated: November 9, 2024

This Privacy Policy describes how sportsimulatorhq.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@sportsimulatorhq.com or by phone at (980) 270-1887.

Collecting Personal Information

We collect personal information that you voluntarily provide to us when you register on the website, make a purchase, sign up for our newsletter, or contact us. This may include:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address.
  • Payment Information: Payment card details, billing address, and other necessary information to process your purchase.
  • Order Information: Details of products purchased, order number, and purchase history.
  • Technical Information: IP address, browser type, device information, and usage data collected via cookies and similar technologies.
  • Communication Data: Any feedback, inquiries, or other communications you send to us. 

Processing Personal Information

We process your personal information for the following purposes:

  • To fulfill and manage your orders: Process payments, shipping, and returns.
  • To communicate with you: Send order confirmations, updates, newsletters, and marketing materials.
  • To improve our services: Analyze usage data to enhance website functionality, customer experience, and product offerings.
  • To ensure security: Monitor and prevent fraud, protect against unauthorized transactions, and safeguard user data.
  • To comply with legal obligations: Fulfill any legal requirements, respond to lawful requests, and enforce our terms and policies.

Sharing Personal Information

We may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, shipping, email delivery, and website hosting.
  • Business Partners: Partners we collaborate with for marketing, promotions, or product offerings.
  • Legal Authorities: When required by law, or in response to legal processes, to protect our rights, or to prevent fraud.
  • We do not sell your personal information to third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu, or the site's cookie banner. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Social Logins

If you choose to log in via social media (e.g., Facebook, Google), we collect your public profile information and email address. This information is used to facilitate your login process. We do not have access to your social media passwords.

Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your information will be securely deleted or anonymized. 

Personal Information Safety

We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it.

Your Rights

You have the right to:

  • Access and Update: Request access to or correction of your personal information.
  • Delete: Request the deletion of your personal information, subject to certain legal requirements.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • To exercise these rights, please contact us through the contact information above.

General Data Protection Regulation "GDPR"

If you are a resident of the European Economic Area (“EEA”), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals. However, you can manage tracking preferences through your browser settings. You can also modify which information you will make available to us through our Cookie banner notice on our website.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. The updated version will be posted on our website, and the "Last Updated" date will be revised accordingly.

Contact Information

If you have any questions regarding our Privacy Policy, we encourage you to contact us at support@sportsimulatorhq.com or by calling (980) 270-1887. Our customer service hours are: Monday - Saturday, 8:00 AM - 5:00 PM EST.